Catie Purrington’s partners with global jewelry merchants in order to provide you the best prices and a unique global shopping experience.
This means that your order is shipped from our global suppliers – usually overseas. Unfortunately our global suppliers do not always provide tracking numbers but we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in other countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
- How much is shipping?
What a question… Shipping is FREE ! 😀
- How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 3-5 weeks. If you’re still not sure, just email us. We’re happy to help.
- Can I have a tracking number?
Unfortunately our global suppliers do not always provide tracking numbers but we do offer a 100% satisfaction guarantee if you are having a problem with your order. Rest assured, we will provide a tracking number whenever possible.
- I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way 🙂
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.
- Are the “FREE” items really free ?
YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 🙂
- What is your refund policy?
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at support@catie-purrington where we will promptly get back to you 🙂 <3