Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
None. Shipping is, and always will be, free.
Which payment methods are accepted in the Online Shop?
We accept Paypal and credit cards. We strongly suggest you to use Paypal as it is easier for you and much safer.
How long will delivery take?
This depends on the product ordered. Most items will arrive in about 3-5 weeks. If you're still not sure, just email us. We're happy to help.
What exactly happens after ordering?
As soon as we have the confirmation that your order has been paid, we prepare your order (1 to 3 days of process) and ship it right at your door !
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.
What is your refund policy?
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!